Refund policy

Return & Refund Policy


Last Updated: July 29, 2026


At Emagin4Prints, every order is custom-made specifically for you. Because our products are personalized, we generally cannot accept returns or exchanges unless there is an error on our part or a manufacturing defect.


Custom Products


All custom apparel and branded merchandise are made to your specifications, including garment style, color, size, artwork, and quantity. As a result, custom products are non-returnable and non-refundable unless they arrive with a verified defect or production error.


Returns & Replacements


If your order arrives with any of the following issues, please contact us within 7 days of receiving your order:


  • Incorrect item received
  • Incorrect size or color due to our production error
  • Printing or decoration defects
  • Damaged items caused during production or shipping


To help us resolve the issue quickly, please provide:


  • Your order number
  • A brief description of the issue
  • Clear photos of the affected item(s)


If the issue is determined to be our responsibility, we will remake the affected item(s) or issue a refund at our discretion.


Customer-Provided Artwork


Customers are responsible for reviewing and approving all artwork, spelling, colors, sizing, and design details before production begins.


Emagin4Prints is not responsible for errors that were approved by the customer during the proofing process.


Size Exchanges


Because each item is produced specifically for your order, we cannot accept returns or exchanges due to:


  • Ordering the wrong size
  • Change of mind
  • Preference for a different garment color or style
  • Incorrect quantity ordered by the customer


We encourage customers to review sizing charts carefully before placing an order.


Order Cancellations


Orders may be canceled only before production has started. Once production begins, cancellations are no longer possible because materials and labor have already been committed to your order.


Refunds


If a refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.


Shipping Issues


Once an order has been shipped, delivery is the responsibility of the shipping carrier. If your package is lost or damaged during transit, please contact us promptly so we can assist you in filing a claim with the carrier and determining the best resolution.


Contact Us


If you have questions about your order or need assistance, please contact us.


Email: support@emagin4prints.com


We are committed to providing high-quality custom apparel and branded merchandise. If we make a mistake, we’ll make it right.